Sunday, February 8, 2015

Our bureaucracy is alive and well: part 2

A month ago I ended my article feeling sanguine about my friend’s passport prospects. To recap for readers with a weak memory and other readers who, to their great regret of course, missed the article completely, my friend had, after three unsuccessful attempts to submit his application for a fresh passport, finally collected all the required documents, in the right format, texture and sequence. He now had to go back online, submit a fresh application, seek a fresh appointment and pay up a fresh `2,000.

“All the best,” I had said to him on the phone and added a tennis analogy, as I often do in life’s crisis moments, “Serve well and keep your eye on the ball.”

The good man followed my advice. He went back to the passport office, having practised his serve and his forehand, determined to win this tournament. When he saw that his previous nemesis had been replaced with a new clerk at the desk, he took it was a positive sign that he had been handed an easy draw. But, watching her as she pored over his documents, he realized that this new player was a seasoned member of the circuit. Soon she looked up and said, “This passport was issued in a different city. You can’t renew in tatkaal!” But it was a weak ball. Like Sampras at the net, my friend dispatched it gleefully: “Doesn’t matter. Old clerk said it was okay. Also, the passport instruction booklet carries no mention of this rule if I provide annexure F, which I have.” She was flummoxed. Quietly, she proceeded to examine annexure F before finally accepting defeat by handing the documents to him and asking him to get them signed by the officer before coming come back to her for a token.

My friend then swiftly proceeded to the officer as directed, confident but not complacent. He knew that a first round victory is a far cry from winning the Wimbledon trophy and that this officer was a top-ranked player, a veteran of the tour.  So he handed the papers over to this champion, who immediately began examining them closely – making a tick here and a mark there. My friend waited, prancing on his toes, preparing for a strong service to be fired at him.